Playing It Safe: Copy/Content

May 19, 2004 | View Comments (18) | Category: Web Business

Summary: There is some tough competition out there, best that you differentiate yourself if you wish to compete.

One of the points made in the comments of the Playing It Safe thread was that the copy of the old 37Signals site is what really set it apart from other design agencies. I couldn't agree more. Ever more so now because simply put, every design firm/freelancer is starting to sound the same. I am beginning to think everyone is reading the same book on advertising or something.

We are a firm that focuses on building simple, user-centric designs that are both attractive and easy to use.

Great. So you do what everyone else does as well? That's good to know. Problem lies in that better and better designers are popping up all the time. It's nice to think that it is your design work that will set you apart, but as we found out yesterday in The 2004 Designer, you have to bring more to the table. Copy cannot be an afterthought for your website.

Web Design Is Not New

There was a time a long time ago where you needed to describe the type of websites you created because web design was becoming a new profession. Now everyone is aware of flashy ones and are capbable of going through your portfolio to see your style. No longer are you stuck with having to describe what you do in such basic terms.

Without a beautiful website, users will not come to your site. We create beautiful websites.

You and everyone else.

Content Sticks

Content sticks in the head just as well and probably longer than design does. The field is getting more and more competitive. Why not help yourself, by being just a little bit (or completely) different?

For Business Logs a lot of thought has been going into what type of content we wish to provide our audience. Many times we fall into the trap of spewing the same old rhetoric, but this also might be needed since we are venturing into new territory and we need to explain what we do. Five years from now when everyone has entered our market I am sure it will be the ones that differentiate themselves through content and other means that will standout. Actually that is a given.

Our community gets so caught up in the aesthetics of everything that many times we forget that the highest trafficked websites are not always the prettiest. The most popular blogs sometimes just use the default templates for whatever software they come with. However, in many of our minds the top blogs are the ones that are the best looking yet update only a couple times a month (if that).

Fear

I am sure the main problem centers around fear. I know too many people who fear that sounding different will keep clients away. Maybe it will keep some away, but I think it will bring more in. It happens in the blogosphere all the time.

Someone post something controversial and everyone links to it and visits the site. Many online columnists are famous for doing this because they know that controversy generates traffic. Heh, Andrei knows this every time he attacks Nielsen. It will get real interesting if he starts to go after members of this community. Nielsen is safe to go after. Zeldman wasn't (by the way, Andrei and others did an excellent redesign writeup today, even though it goes after Nielsen, again, but is an excellent example of great copywriting).

It's not easy to write great copy for your own business website. I should know as the 9rules copy was subpar at best. Reading this site and then looking at the 9rules site it simply sounds like two different people talking. I tried too hard instead of letting the words flow. Stop trying so hard. It's okay to say what is on your mind.

In any business you must be wise to differentiate yourself. If you really can't think what makes you different than the other 50,000 web designers out there, then you might have some issues.

I have been searching for great copywriting, but it is becoming hard to come by. Care to help an old fool out?

Trackback URL: http://9rules.com/cgi-bin/mt/mt-tb.cgi/244

Comments

#1

This is good copywriting I think..

Jack

#2

I have been searching for great copywriting, but it becoming hard to come by, care to help an old fool out?

Ouch. Your final "sentence" is a grammatical nightmare. Something along these lines would work better:

I have been searching for great copywriting, but it is extremely hard to come by. Care to help an old fool out?

Anonymous Mouse

#3

There it should be all better now. No need to be afraid and hide Mouse. We all family!

This shows everyone that for great copy, you need some great editors (or at least thoroughly proofread your own work). Let this be a lesson to all.

Scrivs (http://businesslogs.com)

#4

There's no secret to great copy. Just be straight and honest.

Know what you're doing. Be excited about what you're doing. Be absolutely convinced this is the correct solution for me. Prove to me beyond a doubt that this is worth my investment. Show me your analytical research as to how your service will help me - not someone like me. Tell me when my payback will be. Throw me some keywords so I'll be convinced you know what you're talking about, but don't talk over my head or insult me by "under" me either. Wrap it up in a professional looking package where the design doesn't overwhelm the content, but undergirds the message.

Do all this and more with honesty, clarity and conciseness. Leave the BS at the door. No one has time for BS. Don't try to be someone your not.

Mark (http://www.lightpierce.com/ltshdw)

#5

People neglect copywriting, but even worse, many people don't follow up on their copywriting.

Take an Adwords campaign, for example. You write an add, let it run, and get data for the number of click-thrus for that ad. Good start. Furthermore, you can track conversions on your site for that ad. Even better. Now with that data in hand, you can tweak that ad, even write a targeted landing page for that ad. So much you can do when you have data.

Does anyone do something similar with site content? (*ahem* we do!).

There are lots of copywriters out there, good ones too. Unfortunately opinion isn't what defines successful copy, it's conversions (and whatever you decide a conversion is for a particular site).

Mike P. (http://www.fiftyfoureleven.com/sandbox/weblog/)

#6

Excellent post Paul.

About a year ago I really struggled writing content for my free lance site (doing web design is not my day job). Reading your post and the discussion is motivating me to erase everything and start fresh.

JonathanB

#7

I would suggest everyone follow Mark's advice. When you try to sound like someone else it really shows and just comes off the wrong way to potential clients. Why do you think blogs work so well? Because clients get to see a human voice behind the designer and not just some ridiculous marketing speak put up on screen.

And like Mike said if the copy doesn't convince the person to go with you and your product then maybe it needs some adjusting.

Scrivs (http://businesslogs.com)

#8

heh... I seem to recall giving you that very same advice when you were first setting up 9rules.com. ::grin::
Guess my genius is showing (at least, someone here just accused me of that)

JC (http://thelionsweb.com/weblog)

#9

Here's some good copy: WDDG.

I always remember that site for the way the copy complements the design. I always remember how jealous I am that I didn't come up with it first. :P

Chris Vincent (http://dris.dyndns.org:8080/)

#10

Here is a great example of what NOT to do.

http://www.bentconcepts.com/

James Taylor (http://www.jamestaylor.com)

#11

I think that we sometimes need to pull our heads from out of our asses. When doing anytime of writing I often find myself using words that I hardly use anywhere else other than the web. We are under the impression that these big words somehow make us better.

What I have learned is to not be afraid to go with those words that make you seem more sophisticated, but also do not be afraid to go with your first choice of words.

Nowadays it seems as if everyone is a big word guru, but nothing else at the same time. I am not afraid of big words, I could talk above many people if I felt the need to display a superiority complex, but there is no reason.

It seems like when I visit many web designers/web consultants’ pages, as of late it is the word game. They tell you exactly what they do, but you are left in a daze because the usage of their words boggles you.

Now I realize I am not the most credible source, many people I see on a daily basis naysay what I have to say because I am just a 19-year-old web designer. However, there is no reason to be afraid to dumb it down at times. When business comes looking for you, it is okay to use those big words a bit. But, do the majority if the businesses that come to you want you wording the content for their consumer in a way that they cannot understand?

Ryan (http://www.destroyhope.org)

#12

It will get real interesting if he starts to go after members of this community. Nielsen is safe to go after.

Safe? Considering who I am and what I do, and considering Nielsen runs in the same circles many of the CEOs and CTOs I know or would need to develop a relationship with if I ever went looking for a director or higher level job, I'd hardly say what I'm doing is "safe."

It may look safe to all those younger designer folk out there, or those who don't live in the BubbleDome that is Silicon Valley, but I assure you it is far from safe.

Andrei Herasimchuk (http://www.designbyfire.com)

#13

I would argue that it is still safe simply because of the way you go after Nielsen. Sometimes you do so with anger and other times it is all in playful fun, however each and everytime there is a purpose and an educational reply on how to improve his experience. It is one thing to simply go against someone without presenting a solution and another to say that someone is wrong and here is the right way to do it.

In the case of how you approach everything you are putting yourself at a higher level than Jakob and showing how most of his philosophies should be left in the past. In a sense you are becoming the new Jakob and CEOs and CTOs should be able to realize that.

But then again, I could completely wrong as I admit to not understanding the corporate politics of the Valley. In any case keep up the good work.

Scrivs (http://businesslogs.com)

#14

I haven't checked all the comments to see if you have this already. But I am lazy, and busy, sometimes.

Anyway, I was reading this the day before yesterday, and it inspired me a bit:
http://www.feedyourhungrymind.com/copywriting.html

And a bit about Joe Vitale that I especially liked:
http://www.feedyourhungrymind.com/joevitale.html

Phil Baines (http://www.wubbleyew.com/blog)

#15

There's a difference between good copywriting and writing sales hype. The kind of stuff Joe Vitale talks about oozes to the gills with sales hype, for all he mentions the need to be sincere. You get this stuff in copywriting agencies everywhere. He does have one good point though: State the idea, then illustrate it. He should have left it at that though. His illustration of it is classic bad copywriting.

Question: is good copywriting merely writing that SELLS, as he suggests, this cliched fast-talk white-teeth-shining pyramid-selling bullshit, or does it share some of the same qualities of what we may simply call "good writing"?

When we attach "copy" to "writing" do we imply something else? Is "copywriting" for selling your grandmother and "writing" for novels? Or is "copywriting" also "writing"? Certainly a lot of "copywriting" stinks of the kind of diatribe taught in copywriting agencies, where people write nothing but ads all day. But does only a fellow writer recognise that? Who knows, maybe the public buys this kind of trashy writing? The best copywriting I ever saw was where it was clear the copywriter was bored sick of his job and wanted to inject a little scurrilous subversive humour into the brief under the nose of his client. It still didn't make me want to buy that brand of soap, however, so perhaps the mollycoddling crap school of copywriting still wins out.

J

#16

Well yes, this type of Copy is mostly about 'making the sale'.

But then again, if we are writing Copy for a design agency, or any business, surly that is what we are trying to do; Make the Sale?

The kind of Copy for a personal site, such as a weblog, has a totaly different style. It's about personal ideas then.

I do think that the concept-illustrate, concept-illustrate, concept-illustrate principle can work it's way into both fields of copy though.

Phil Baines (http://www.wubbleyew.com/blog)

#17

And look! The Whitespace logo changes again!

Sorry, off-topic, but I just noticed.

Phil Baines (http://www.wubbleyew.com/blog)

#18

Ah, your remarks about how we all need great editors.

At evolt.org we (the content management team) happen to edit nearly all articles before they're published, correcting typos and restauring the markup to sanity if need be ;)

But I always have a problem with what I think of as wrong turns of sentences, or odd expressions.

And I'd have the same problem if they were written in French (yeah, I'm not a native, I'm French, in case anybody would care).

So where does editing end, really? I mean, were it only for me, I'd rewrite more than a few sentences in any article I edit. But in the process I'd take away some of what makes the author's own personal voice. His/her (perceived) awkwardnesses are his/hers. I have mine when speaking english as well.

That's not an easy question, and although it may sound a little off-topic to your main point in this post, actually it isn't: both are tightly linked.

s t e f (http://www.nota-bene.org/)

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