If you have a brand with a product, there’s going to be a need to support people who have bought into you. And with the way modern technology work, that means having a solid tech support system. But since not everyone is a technician (or even technically inclined), how do you make sure you can provide this support without any major glitches or public hurdles?
A few suggestions would be to understand outsourcing (in terms of technical supports), get online IT training for you and your staff, prioritize customer support in order to create the right internal budgets for your company, make sure communication channels are open, and don’t make assumptions regarding who your clients are necessarily going to be. [Read more…]
Originally posted on June 12, 2016 @ 3:24 pm