If your IT support consists of your secretaryâ€™s teenage son and a system tech who visits the office once a month, then it may be time to update your IT operations.Â If your business has IT staffers who do manual software updates and think a service level agreement means a paycheck every Friday, then itâ€™s definitely time to update your IT operations.
Life moves fast in a web 2.0 world.Â You canâ€™t wait to respond to technical issues. You plan for them. Ideally, when one of your servers fails, your business would experience little to no downtime. Your staff would have a spare system and a ghosted image of the failed machine ready to go live before you even knew it was down.Â In reality, servers and software are expensive and your staff might spend hours, if not days figuring out the failure and making repairs. [Read more…]